Delivery policy

SHIPPING & DELIVERY

Delivery

 

7.1 There may be delivery surcharges IF DELIVERY IS OUTSIDE OF INVERNESS, which cannot be confirmed until the buyer has entered their address details into the system. We would then contact you with a cost for delivery, at which point you may accept or decline. If you decline the delivery charge we will refund your purchase price. The Seller will not deliver to addresses outside of mainland United Kingdom.

 

7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller.

 

7.3 Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods).

 

7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

 

7.5 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.

 

7.6 Where a delivery/collection date has been agreed with the buyer and confirmed with the carrier but the Buyer is not present at the specified time or date. The Seller reserves the right to charge the Buyer a minimum of £89 to cover the cost of the failed delivery.

 

7.7 If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer’s behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.

 

7.8 Any liability to the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.

 

7.9 The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

 

7.10 Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date.

 

7.11 In all cases delivery will be to the door, and in some instances will be a one man service, unless advised otherwise.

 

7.12 All goods must be signed for, We are unable to deliver to unattended premises or outside of customer addresses.

 

7.13 We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.

 

7.14 Certain Postcode areas cannot be delivered on a next day basis.

 

7.15 Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Blackbridge Furnishings will accept no responsibility once the goods have been signed for at the requested address.

 

7.16 For Items that are in stock - deliveries can take between 3 – 21 days depending on your location in the country and the type of item ordered.

 

7.17 If the requested delivery address is a new or difficult to locate property and does not show up on a Google Map or satellite navigation systems, the customer must, in writing, provide necessary directions to the property. Failure to do this may lead to the failure of the delivery. Blackbridge Furnishings Ltd will not be held responsible for any failed deliveries that have derived through a lack of directions or incorrect directions provided by the customer.

 

7.18 All products that are available on a ‘next day’ delivery service will be delivered by a 1 man logistics company. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies that offer a ‘next day’ service are not insured to enter a private premises. Please be aware that if you purchase a product on a ‘next day’ delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself.

 

7.19 If you have any specific delivery requirements prior to ordering SALES@BBFURN.COM to confirm we can meet your requirements.

 

7.20 Blackbridge Furnishings/ contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.

 

7.21 Failure to Collect or delivery is cancelled by customer.

 

If the goods are not collected within 6 months from the order date:

 

We will consider the order abandoned.

 

The order will be cancelled without refund.

 

We may dispose of, resell, or otherwise handle the goods at our discretion.

 

Any payment made will be retained to cover costs incurred.

 

Storage and handling fees may also be charged

 

7.22 Blackbridge Furnishings and our contracted deliverers if requested by the customer will assist the customer in taking the order into the premises, to the appropriate room. However, prior to delivery permission must be sought by Blackbridge Furnishings and if agreed, both Blackbridge Furnishings/ the contractor and the personnel of Blackbridge Furnishings/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with such a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer’s household insurance.

 

7.23 If Blackbridge Furnishings agrees to such a request, there maybe an additional charge. It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.

 

7.24 Blackbridge Furnishings/ third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer. Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Blackbridge Furnishings will not accept any liability for any damaged caused.

 

7.25 Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customers houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.

 

7.26 Please note that deliveries or collections are booked in for a specific day and not a specific time of day. Any time estimations given for the day of delivery are not guaranteed and can be subject to change. Blackbridge Furnishings Ltd / Third party couriers will not be held liable if delivery falls outside an estimated time slot.

 

7.27 If an order that has been booked in for delivery or collection needs to be cancelled or rearranged, delivery alterations can only be accepted before 12.00 noon the day before the agreed day of delivery. If a customer cancels a delivery or collection direct with the carrier, a re-delivery charge will be incurred and no refunds can be processed subject to the collection service charge

 

7.28 In the unfortunate case of items that do not fit into their intended location i.e beds or furniture not going up the stairs. The customer will have the option to either accept the delivery or make their own arrangements to relocate the goods or to reject the delivery. If the delivery is rejected Blackbridge Furnishings ltd will charge a delivery fee for the goods to be returned back to Blackbridge Furnishings warehouse. The fee will vary depending on the nature of the goods and the courier delivering the goods back to Blackbridge Furnishings warehouse.

 

7.29 Please be aware when ordering multiple items that the delivery may be made by several different vehicles at separate times. If you are unsure about the delivery of your goods please contact our customer service team.

 

7.30 When opening packaging please make sure all parts have been removed before disposing of the excess packaging. Blackbridge Furnishings Ltd cannot replace missing parts free of charge if the consumer has disposed of them by accident.